At last, a breakthrough.
Eight days after my abortive attempts to get my phone number transferred to my new handset, things are looking more positive.
This morning I had three messages on Twitter from @threeuk, all in quick succession:
“@10_ml You have been waiting 8 days for a call? I hope we have chased CS to contact you?”
“@10_ml Just found out some info ref your complaint..It’s been escalated to our Exec office in Scotland, someone with call within 48 hrs.”
“@10_ml I have found your complaint and it’s now been escalated to our exec. office in Scotland, sorry for the delay, someone will call you.”
This was followed a couple of hours later with “@10_ml Please let me know if you don’t receive a call..”
Meantime an email had arrived from Three’s Executive Office. I’ve blanked some details:
Thanks for your email letting us know about your concerns.
We’re looking into this for you and will get in touch within two days to discuss it further.
In the meantime, if we can help with anything else call us on 08433 733 xxx, (5p/min from a BT landline, other networks may vary). Our office hours are 9am to 6.30pm, Monday to Friday. When calling, please make sure you have your case reference number handy.
Thank you again
Executive Office Administrator
So, we’re back to where we should have been 7 days ago.
I just hope that the Executive Office can take the necessary steps to sort our my issue and get my old number onto my new handset post haste.
If other networks can do all of this in the shop why does Three have such a palaver?