Author Archives: ian

Use IFTTT & Readitlater to mine info from Twitter

Posted on 2 February 2012 by ian

While the following post uses #opendata as an example subject to pull information from Twitter, the methodolgy is generic. The background is that I love to know what is happening in the world of Open Data, but there are so … Continue reading →

Posted in Coding, Hacking, IFTTT, Open Data, Open Government, Readitlater, Twitter | Tagged , , , | 1 Comment

Webteam Survey 2011 – The – Graphs Part 2 of 3

Posted on 24 December 2011 by ian

This is the second part of an article, which begins here. The scatterplot diagram below shows the same data as in part one of this article but with the data for Essex removed for ease of plotting. Doing so means … Continue reading →

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Webteam Survey 2011 – The Graphs – Part 3 of 3

Posted on 24 December 2011 by ian

This is the third part of an article that starts here, and continues here. The Scatterplot diagram below shows only the data for the Aberdeen City Council and its six comparator councils. These were chosen as they are local authorities … Continue reading →

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Webteam Survey 2011 The Graphs Part 1 of 3

Posted on 24 December 2011 by ian

In late Summer 2011 I carried out a survey of webteams in local authorities in the UK. This survey looked, amongst other things, at the size and composition of the webteam, their location, how big the organisation is, the size … Continue reading →

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The Three phone problem saga part 7 – the end!

Posted on 27 August 2011 by ian

You can catch up on parts 1-6 here: http://10ml.com/tag/three/ Yesterday morning I received another call from Three’s Scottish Executive.  It was the same woman that I’d dealt with the day before, Lorna. She’s investigated my complaint. The short version is … Continue reading →

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The Three ( @threeuk ) saga – part 6: the end in sight?

Posted on 26 August 2011 by ian

You can catch up on parts 1-5 here: http://10ml.com/tag/three/ When we last left the story, I’d had an email on 22nd August from Three “… We’re looking into this for you and will get in touch within two days to discuss it … Continue reading →

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Part five of the Three ( @threeuk ) saga – fresh hope

Posted on 22 August 2011 by ian

At last, a breakthrough. Eight days after my abortive attempts to get my phone number transferred to my new handset, things are looking more positive. This morning I had three messages on Twitter from @threeuk, all in quick succession: “@10_ml … Continue reading →

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Part 4 of the Three (@threeuk) saga

Posted on 20 August 2011 by ian

For readers new to this see the original post, and the first and second follow-ups. Yesterday (Friday) started on a positive note. @rightmobile tried to help.  My reply was picked up by@threeuk who made the right noises: “@10_ml sorry to … Continue reading →

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Could the @threeuk saga get any worse? Yes.

Posted on 18 August 2011 by ian

One Sunday (14th) of this week I started to tell the tale of how difficult it is to deal with the Three network’s customer service team – and to resolve reasonably straight-forward request for a customer. On Monday (15th)  I … Continue reading →

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Farcical Three Saga Continues

Posted on 15 August 2011 by ian

I wrote yesterday of the farcical saga that was developing between Three’s customer Services and me over the simple transfer of my existing (Three network) phone number to my new (Three network) handset. Here’s an update one day on. The … Continue reading →

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