Category Archives: Failure

The Three phone problem saga part 7 – the end!

Posted on 27 August 2011 by ian

You can catch up on parts 1-6 here: http://10ml.com/tag/three/ Yesterday morning I received another call from Three’s Scottish Executive.  It was the same woman that I’d dealt with the day before, Lorna. She’s investigated my complaint. The short version is … Continue reading →

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The Three ( @threeuk ) saga – part 6: the end in sight?

Posted on 26 August 2011 by ian

You can catch up on parts 1-5 here: http://10ml.com/tag/three/ When we last left the story, I’d had an email on 22nd August from Three “… We’re looking into this for you and will get in touch within two days to discuss it … Continue reading →

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Part five of the Three ( @threeuk ) saga – fresh hope

Posted on 22 August 2011 by ian

At last, a breakthrough. Eight days after my abortive attempts to get my phone number transferred to my new handset, things are looking more positive. This morning I had three messages on Twitter from @threeuk, all in quick succession: “@10_ml … Continue reading →

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Part 4 of the Three (@threeuk) saga

Posted on 20 August 2011 by ian

For readers new to this see the original post, and the first and second follow-ups. Yesterday (Friday) started on a positive note. @rightmobile tried to help.  My reply was picked up by@threeuk who made the right noises: “@10_ml sorry to … Continue reading →

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Could the @threeuk saga get any worse? Yes.

Posted on 18 August 2011 by ian

One Sunday (14th) of this week I started to tell the tale of how difficult it is to deal with the Three network’s customer service team – and to resolve reasonably straight-forward request for a customer. On Monday (15th)  I … Continue reading →

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Farcical Three Saga Continues

Posted on 15 August 2011 by ian

I wrote yesterday of the farcical saga that was developing between Three’s customer Services and me over the simple transfer of my existing (Three network) phone number to my new (Three network) handset. Here’s an update one day on. The … Continue reading →

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Thinking of a new mobile – why you should avoid Three like the plague

Posted on 14 August 2011 by ian

I’ve been with Three as a mobile phone network provider for several years. I’ve had a couple of handsets and chosen to stay with them as I upgraded.  I’ve also taken out another contract for a phone for my son. … Continue reading →

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