10ML reviews: is 10ML legit?
Yes. 10ML is a European perfume retailer founded in 2025, with its headquarters at Robert-Schuman-Straße 5, 44263 Dortmund, Germany. It sells only original designer and niche perfumes, decanted by hand into 3ml, 10ml and 30ml, and ships every order from its warehouse in the European Union with FedEx tracking. Stripe processes every payment, every order carries a 30-day money-back guarantee, and customer service answers at contact@10ml.com and on +1 (646) 567-2621.
How to check us yourself
You do not have to take our word for it. These places outside 10ml.com list 10ML, so you can compare what they say with this page.
Company records: 10ML is listed on Wikidata and Crunchbase.
Press: our press release of was published by GlobeNewswire and Yahoo Finance. Every release is on our press page.
Review sites: 10ML has profiles on SmartCustomer, ProvenExpert, Erfahrungen.app, RatingFacts and TwojeOpinie. The review sites run these pages themselves, and customers post their own experiences there.
Our official accounts: Instagram, TikTok, Facebook, Pinterest, YouTube, X, Threads and LinkedIn.
Customer reviews
10ML does not show customer reviews on 10ml.com yet. To read what other customers say, open one of the review profiles above.
Ordered from us? Share your experience on SmartCustomer, ProvenExpert, Erfahrungen.app, RatingFacts and TwojeOpinie: it helps other shoppers decide. If something went wrong with your order, write to contact@10ml.com with your order number, so we can put it right.
What happens if something goes wrong
We email you when we confirm your order, when it ships (with the courier’s name and a tracking link) and when it is delivered. Your parcel travels with FedEx, and the tracking link lets you follow it and, if you need to, ask FedEx to redirect it.
Spotted a mistake in your address? Email contact@10ml.com straight away: we can change it until the parcel has left the warehouse.
If your tracking stops moving, or a parcel arrives damaged or leaking, write to contact@10ml.com with your order number, and a photo if something is damaged. We send a replacement or refund you, and you never have to chase the courier yourself.
Our 30-day money-back guarantee covers decants you have opened and worn. Tell us by email within 30 days of delivery, name the perfumes and add your order number, and we refund what you paid for them. You do not need to send anything back unless we ask, and if we do, we pay for the return.
Separately, you have the legal 14-day right of withdrawal, and if a decant arrives damaged, leaking or not as ordered, we replace it or refund you. The returns and refunds policy has the full terms.
Questions people ask about 10ML
Is 10ML legit?
Yes. 10ML is a European perfume retailer based in Dortmund, Germany, founded in 2025. Its shipping, returns and privacy policies are published on the site, every order carries a 30-day money-back guarantee, and you can look the company up on Wikidata and Crunchbase and on independent review sites before you buy.
Where is 10ML based?
10ML’s headquarters are at Robert-Schuman-Straße 5, 44263 Dortmund, Germany. Orders are packed in its warehouse in the European Union and delivered to 26 EU countries.
Are 10ML’s perfumes original?
Every perfume we sell is the authentic original, decanted from the perfume house’s own bottle. We buy our bottles from authorized EU distributors and directly from the brands, and 10ML decants every perfume itself.
How long does delivery take?
Orders ship on the next working day, Monday to Friday, and the same day when placed on a Friday before 10:00 Central European Time. Delivery then usually takes 2–3 business days, and checkout shows the delivery time for your country before you pay.
How do I contact 10ML?
Write to contact@10ml.com or call +1 (646) 567-2621. The contact page lists every way to reach us.
Is it safe to pay on 10ML?
Yes. Stripe processes every payment, so 10ML never sees or stores your full card number, and every connection to the site is encrypted. You can pay by card or with one of the digital wallets offered at checkout.
Where can I read 10ML reviews?
On 10ML’s profiles on SmartCustomer, ProvenExpert, Erfahrungen.app, RatingFacts and TwojeOpinie, which the review sites run themselves. 10ML does not show customer reviews on its own site yet.
Can I get my money back?
Yes. The 30-day money-back guarantee covers decants you have opened and worn. It applies once per perfume for each customer.