The 30-day money-back guarantee

If a scent is not for you, tell us by email at contact@10ml.com, no later than 30 days after it arrived. Name the perfumes you want refunded and add your order number. You may have tried and worn the decant; that is what the guarantee is for.

We refund what you paid for those decants. If you are sending back your whole order, we refund the delivery charge too.

You do not need to send anything back unless we ask you to. If we do ask, we give you the address and pay for the return.

The guarantee is there so you can try a fragrance without risk, and it applies once per perfume for each customer. We may turn down claims that clearly abuse it, such as repeated claims for the same perfume.

Your legal right of withdrawal (14 days)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If one order arrives in several parcels, the period runs from the day you receive the last one.

To exercise the right of withdrawal, you must inform us (10ML, contact@10ml.com) of your decision to withdraw from this contract by an unequivocal statement, for example an email. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the return address we give you in reply to your withdrawal, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

Damaged, faulty or wrong items

If something arrives damaged, leaking or faulty, or is not what you ordered, tell us at contact@10ml.com with your order number and a photo. We will send a replacement at no cost or refund you in full, as you prefer. This does not count as a guarantee claim.

You are also protected by the legal guarantee of conformity for at least two years from delivery, whatever our own policies say.

How refunds are paid

Refunds go back to the card or wallet you paid with, within 14 days of our confirming the refund (for a withdrawal, within the period described above). We email you when the refund is on its way. Your bank may take a few more days to show it.

Changed your mind before dispatch?

If your order has not left us yet, we can cancel it and refund it in full, delivery included. See our cancellation policy.