When your order leaves us

• Order before 14:00 on a working day (Monday to Friday) and your order is shipped the same day.
• Order after 14:00, or at the weekend, and it ships on the next working day.

Each product page shows you, as you shop, whether an order placed now ships today or tomorrow. The time that counts is when your payment goes through.

On the rare day we cannot keep that promise, such as a public holiday or an exceptional rush, we will email you with the new dispatch date.

Delivery costs

• Free standard delivery on every order of €75 or more, counted on the products in your bag.
• Under €75, standard delivery is a flat rate for your country.
• Priority delivery is available at checkout for a supplement. On orders of €75 or more, you pay only the supplement.

Your bag shows how far you are from free delivery, and the exact delivery charge for your address appears at checkout before you pay. Prices include VAT. Because every parcel travels within the EU, there are no customs duties or import charges.

Where we deliver

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. We do not deliver outside the EU at the moment.

Tracking your parcel

We email you three times: when we confirm your order, when it ships (with the courier’s name and a tracking link), and when it is delivered. If you have an account, you can also follow your order there.

Your delivery address

Please check your address before you pay. If you spot a mistake, email contact@10ml.com straight away: we can change the address until the parcel has left the warehouse.

If a parcel comes back to us because the address was incomplete or it was not collected, we will contact you. We can send it again, in which case the delivery charge applies again, or refund the products.

Late, lost or damaged parcels

If your tracking has stopped moving, or a parcel arrives damaged or leaking, write to contact@10ml.com with your order number, and a photo if something is damaged. We will send a replacement or refund you. You never have to chase the courier yourself.

Returns, the 30-day money-back guarantee and your right of withdrawal are covered in our returns and refunds policy.