Cancellation policy
Last updated: 25 September 2026
10ML sells one-off orders only. There are no subscriptions, memberships or recurring payments, so nothing renews and nothing needs cancelling after your order arrives.
Cancelling before your order ships
Email contact@10ml.com with your order number as soon as you can. If the order has not left our warehouse, we cancel it and refund you in full, delivery included. Orders placed before 14:00 on a working day often ship the same day, so the sooner you write, the better.
After your order has shipped
Once a parcel is on its way we cannot call it back, but you are still covered: use our 30-day money-back guarantee or your 14-day legal right of withdrawal, both explained in our returns and refunds policy.
When we cancel an order
We may cancel an order if a perfume turns out to be unavailable, if a price was obviously wrong, or if a payment appears to be fraudulent. We will always tell you why and refund anything you paid in full.
Closing your account
Closing your 10ML account is separate from cancelling an order. Write to contact@10ml.com and we will close it. Records of past orders stay on file for as long as tax law requires, as explained in our privacy policy.